+48 661 627 620 contact@yourcx.io

NPS and Customer Journey in Poland

In 2018, we collected 2,256,195 completed questionnaires from various Customer Journey steps. From websites and mobile applications to delivery processes and contact with the Customer Service. Respondents shared with us their opinions and impressions on various...

Omnichannel 2018: drugstores (Polish market)

Cosmetics, perfumes, creams, dietary supplements, hygiene products… we use these products every day. Where Poles most willingly buy this type of assortment, what they pay special attention to and how their experiences and relations with drugstores and shops are...