by admin | Jun 6, 2019 | Blog EN
The Omnichannel 2019 survey has launched. Our respondents are asked about their shopping habits and preferences. Comparison with last year’s edition will allow us to capture the scale of recent changes in consumer behaviors and requirements. The aim of the...
by admin | Mar 20, 2019 | Blog EN
The Omnichannel 2018 report “House and Garden” concerns consumer relationships with companies selling a range of products related to DIY equipment, renovation, and construction. We checked how experiences and shopping habits are shaped. Construction tools,...
by admin | Mar 4, 2019 | Blog EN, Omnichannel
As part of the Omnichannel 2018 survey, we asked Internet users about their preferred methods of contact with the online store in case of problems before, during or after the purchase. What is the most popular way of establishing communication with the online store?...
by admin | Feb 21, 2019 | Blog EN, Customer Experience
In 2018, we collected 2,256,195 completed questionnaires from various Customer Journey steps. From websites and mobile applications to delivery processes and contact with the Customer Service. Respondents shared with us their opinions and impressions on various...
by admin | Feb 19, 2019 | Bez kategorii
Cosmetics, perfumes, creams, dietary supplements, hygiene products… we use these products every day. Where Poles most willingly buy this type of assortment, what they pay special attention to and how their experiences and relations with drugstores and shops are...
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