Sectors

YourCX tools and services are tailored to the needs of companies operating in various areas of the market. We offer proven solutions that will help you recognize your Clients’ needs and deepen their relationships with your brand.

E-Commerce

Optimization of conversions, navigation, purchasing processes, marketing campaigns, service quality, these are just examples of YourCX’s online sales research capabilities. By combining declarative data with online analytics you get practical knowledge about trends, areas for improvement and bottlenecks that affect satisfaction.

Learn more about CX research processes in online sales!

Cinemas

Cinemas realize that they are no longer competing only among themselves. Alternative forms of film distribution are now fighting for our attention and free time. How to compete with a soft bed and the Netflix library? Cinemas can only win with the highest quality of service. What are the audience satisfaction surveys and how to use advanced analytics to improve their experiences?

See our offer of experience research in the cinema industry!

Telecommunication

YourCX provides support for the largest players on the telecommunications market in Poland, including Play, T-Mobile, Virgin Mobile, nc + and Netia. Our proven solutions provide practical data on usability (UX) and experiences (CX). We also offer unique industry benchmarks as well as advanced analysis of conversions and user behavior.

See how we carry out research for the largest service providers in Poland!

Travel

In the travel industry emotions and memories related to flight, hotel service or program quality have a key impact on loyalty and the willingness to recommend a brand. Punctuality, courtesy and resident support, optional excursions, attractions for children, by monitoring the most important indicators you will get full knowledge about the quality of your travel agency’s services.

Check how we measure satisfaction with the quality of tourist services!

Banking

In the financial sector, we provide knowledge about the needs of customers in connection with numerous processes, from banking management in the online channel, through the presentation and sale of offers, to the quality of customer service. We provide the highest security standards, including the option of installing our platform on internal banks’ servers.

Retail

Surveys targeted at the traditional channel are focused on the assessment of specific sales outlets, service quality, product availability, or monitoring of changing consumer behavior, the ROPO effect and the general perception of the brand. Thanks to the in-depth analysis of emotions and customer expectations, you will be able to increase the quality of positive experiences.

Check how we examine experiences in traditional service and sales!