"(...) One of the most important aspects of working with YourCX is reactivity. In our industry, where changes occur from week to week, the ability to react quickly is crucial. (...)"
At Leroy Merlin, we look for partners who have a good understanding of our business, our philosophy and the values we communicate to our customers. Such a partner is the YourCx agency, which, combining openness to our needs and a good understanding of our perspective, delivers top-quality service from the beginning of our cooperation.
One of the most important aspects of working with YourCX is responsiveness. In our industry, where changes occur from week to week, the ability to react quickly is crucial. Our partner is always ready to act, efficiently executing assigned tasks, while demonstrating creativity and flexibility.
The data provided by YourCX is of great importance to us at both the operational and strategic levels. We have real-time access to results and analysis, so we monitor our customers' feedback in real time, which positively influences the effectiveness of our actions.
All in all, our cooperation with YourCX has been successful and valuable, and the experience we have gained from it is extremely valuable.
"(...) We use a research portal that is one of the best tools of its kind available in Poland. What's more, YourCX is constantly developing the portal, so the tool's capabilities are increasing. (...)"
I confirm my cooperation with YourCX Sp. z o.o. based in Wroclaw in the field of marketing research for our clients.
We have been a satisfied customer of YourCX for several years. We use a research portal that is one of the best tools of its kind available in Poland. What's more, YourCX is constantly developing the portal, so the tool's capabilities are increasing.
The portal is supported by excellent cooperation with YourCX team, which manifests itself:
- quick response to our needs,
- proposing new solutions adequate to our needs,
- availability and flexibility of the company's employees.
We recommend cooperation with YourCX in the field of marketing research, especially implemented on websites.
"(...) YourCX not only provides high-quality data, but is also committed to helping you make full use of the information that plays a key role in your decision-making processes (...)"
One of the most impressive aspects of working with YourCX is the speed of implementation (both in our and overseas branches) - from understanding the needs and to providing specific solutions. In just a few hours, we can construct, test and run various types of surveys, and after collecting the data, get a detailed report with insightful conclusions.
YourCX not only provides high-quality data, but is also committed to helping you make full use of the information that plays a key role in decision-making in virtually all departments, from marketing to customer service.
This allows us to focus on what's most important - delivering superior service to our customers. We heartily recommend working with YourCX as a professional and reliable partner in the research field.
"(...)YourCX company is very professional and the tool they offer is intuitive and flexible. We appreciate the real support YourCX offers during the collaboration and how quickly it responds to the changing needs of our organization.(...)"
We have had the pleasure of working with YourCX for a period of 2 years and we can confidently say that it was a very good business decision.
YourCX is very professional and the tool they offer is intuitive and flexible. We appreciate the real support YourCX offers during the cooperation and how quickly it responds to the changing needs of our organization.
We strongly recommend YourCX as a trustworthy and reliable business partner.
„(…)Black Red White – a Polish company based in Bilgoraj, hereby confirms its cooperation with YourCX Sp. z o. o. based in Wroclaw. (…)”
Black Red White, a Polish company based in Bilgoraj, hereby confirms its cooperation with YourCX Sp. z o.o., based in Wroclaw, in the field of user satisfaction survey of our website.
The cooperation, which began in April 2019, was very positive, all tasks commissioned to YourCX Sp. z o.o. were carried out in a proper manner, meeting the agreed deadlines.
The employees of YourCX Sp. z o.o. carried out their tasks in a fully professional manner, characterized by high availability, communication skills and willingness to share their knowledge, both in technical and substantive areas of customer satisfaction research. They acted proactively constantly proposing opportunities to expand the research project in order to maximize the use of knowledge and improve Black Red White's business indicators.
The company's professional approach to the tasks at hand greatly facilitated the successful implementation of the research projects:
- general website
- delivery of ordered products
- customer service
- market preferences - shopping environment
Our positive experience allows us to recommend YourCX company as a proven and competent contractor.
„(…) Santander Bank Polska S.A. confirms that it has cooperated with YOURCX, based in Wroclaw, Poland, on a satisfaction survey of the santander.pl website. (…)”
Santander Bank Polska S. A (until September 7, 2018, Bank Zachodni WBK S. A.) confirms that it has cooperated with YOURCX, based in Wrocław, in the area of satisfaction surveys of the Santander.pl website.
We recommend the YOURCX company as a trustworthy partner, providing its services reliably. Its actions were characterized by professionalism and incredible responsiveness to our needs.
Cooperation with YOURCX completely meets our expectations, we especially appreciate the commitment, quality service and flexible approach to changing expectations.
The course of cooperation to date allows us to perceive YOURCX as an entity that takes its obligations to its business partner seriously.
“(…) Thanks to our hard work on website optimization, we have managed to maintain a stable upward trend in the average Net Promoter Score growth rate over the past year. (…)”
Optimization of our clients’ experience in the digital channel, i.e. within the ncplus.pl website, is crucial in the process of developing NC+ services. Success in this field is achieved through the development of the platform with the direct participation of its users.
We have found support in identifying the needs of our customers in cooperation with YourCX. Using the Customer Experience research platform, we learn about the needs, problems and experiences of the users of ncplus.pl, domoplus.pl and kuchniaplus.pl services. We owe the effectiveness of our actions to proper contextual planning of the research, which covers areas most sensitive to the user’s satisfaction.
In our strategic activities we use unique benchmarks for the telecommunications market. YourCX, cooperating with a large number of partners in this segment, is able to provide information about trends and changes taking place as a whole. We are confident that data security is fully ensured and that all benchmarks are fully anonymized, so there is no risk of disclosure of any sensitive data.
Thanks to our hard work on website optimization, we have managed to maintain a stable upward trend in the average Net Promoter Score growth rate over the past year. This means that the users visiting our website are more and more satisfied, and thus willing to recommend NC+ to their friends. We owe it to YourCX support at all stages of the research project, from research design, through optimization and analysis, to reporting conclusions and recommendations.
“(…) we received practical usability recommendations and industry benchmarks, as well as advanced analysis of conversions and user behavior (…)”
We would like to thank YourCX for professional support. The research conducted within virginmobile.pl gives us useful knowledge that we constantly use in the development of the website and the Vigin Mobile offer.
Cooperation with YourCX has allowed us to better understand our Clients. Thanks to thoughtful data segmentation, we gained valuable knowledge about a group with a very high loyalty rate. Thanks to YourCX’s knowledge and insights about telecommunications market, it turned out that this group deviates from the industry characteristics. Furthermore, our Clients have turned our attention to the area from which they are the most dissatisfied, making it easier to plan a long-term strategy. YourCX has also verified the impact of specific problems on our business.
YourCX provided us with specific solutions thanks to which we received practical usability recommendations and industry benchmarks, as well as advanced analysis of conversions and user behavior. We had the opportunity to discuss results, so that expert comments and insights allowed us to look at some issues from a different perspective.
We highly recommend the services of YourCX, which approaches the subject of CX research and online analytics comprehensively and innovatively. Their tools allow us to work on the collected data independently, and the proposed methods of reaching the consumer are non-intrusive.
“(…) Their self-developed tools undoubtedly work well in the context of operational work on current issues and wider analysis of Customer Experience. YourCX is a trustworthy team of professionals (…)”
YourCX team has been cooperating with Militaria.pl for over 10 years, helping us with research projects aimed at creating positive brand image and solving current problems. We are primarily focused on two areas: customer service and website’s UX. Within our Customer Support channels, the most important source of knowledge about the quality of service are surveys integrated within mailing, through which customers who contact us have the opportunity to evaluate the consultant. Moreover, on Militaria.pl we carry out numerous studies contextually matched to individual website areas.
Data gathered via YourCX’s tools give us knowledge that is used by us in our daily work. We treat each submission individually, verifying all entries and responding to them when necessary. Quantitative and qualitative data we gather undoubtedly contribute to the improvement of customer service quality and help us plan the development of Militaria.pl. Furthermore, constant CX monitoring allows us to relate current performance to historical data, which facilitates trend analysis.
We strongly recommend YourCX’s solutions. Their self-developed tools undoubtedly work well in the context of operational work on current issues and wider analysis of Customer Experience. YourCX is a trustworthy team of professionals, always helpful and always ready to act.
“(…) Gathered data is used at all levels of the organization, from operational, related to the ongoing activities, to the strategic, focused on the analysis of general trends. (…)”
Decathlon Polska together with YourCX team is carrying out numerous projects aimed at building positive experiences. Satisfaction of our customers is of paramount importance, so YourCX’s support for data collection and analysis is a great added value for us.
Decathlon employees use YourCX’s research in everyday work. Gathered data is needed at all levels of the organization, from operational, related to the ongoing activities, to the strategic, focused on the analysis of general trends. YourCX’s reports reach most of the departments (including communication department, Customer Service and directors of stores), as well as sub-contractors working on the development of Decathlon.pl.
By conducting regular research in various areas (from e-commerce and delivery to electronic kiosks in retail stores) we have a wide insight into the condition of our brand and the current emotions of our customers. The experience analytics provides a concrete understanding of their problems and needs and the real impact of CX on our business metrics. Thanks to the constant and long-time monitoring of satisfaction we are also able to assess the quality of input-to-date changes and respond rapidly in the event of unexpected complications, and thereby improve the satisfaction of our customers.
We highly recommend YourCX services and tools. During the collaboration we met with great professionalism and openness to our needs. We also appreciate YourCX’s flexible approach to our projects, including the initiative in making maximum use of available technology in collecting and analyzing data.
“(…) We recommend YourCX tools and services first and foremost because of competence, reliability, and professionalism in supporting Play’s Customer Experience optimization strategy. (…)”
Mobile operator Play with great care strives to continually improve Customer Experience and the quality of Customer Service. Our activities in optimizing overall satisfaction and brand image are supported by the specialists from YourCX. Thanks to advanced tools and close cooperation in the field of research development we conduct numerous research projects that undoubtedly affect positively the value of the Play brand.
Co-operation with YourCX abled constant monitoring of subscribers’ satisfaction and the quality of Play.pl. In the process of Customer Experience optimization we gather data on consumers’ needs and behaviors, which is used in day-to-day and operational work. Thanks to YourCX analyzes, observations and recommendations, we are constantly improving our website and mobile app. Recently implemented projects aimed to increase the quality of Customer Support (including Livechat and Messenger), which translates into visible business results.
We recommend YourCX tools and services first and foremost because of competence, reliability and professionalism in supporting Play’s Customer Experience optimization strategy. We received full support in all stages of CX/UX projects realization. YourCX team is always helpful, active and ready to face problems and dilemmas. They also proved themselves in the field of current evaluation and data analysis. The information we collect, together with YourCX’s activities, allows us to better plan our marketing activities and improve our services and sales.
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