We like to share our knowledge, so here you will find useful information about consumer experience research and advanced online analytics.
How does the customer support the development of the company? To what extent do consumer experiences translate into financial success of the project? We present the benefits, areas, and context in Customer Experience research.
Due to the widespread use of the Net Promoter Score around the world, many myths and misunderstandings have arisen. Undoubtedly, the greatest benefits can only be achieved through thoughtful segmentation of data.
When conducting research on experience, one should not forget about the statistics and significance of data behind the analyses. 100? 300? 5000? When is a sample considered “reliable”? How to avoid statistical mistakes?
From experience analytics and process design, through improving conversion rates and maximizing customer value over time, to ad hoc surveys and reducing customer service maintenance costs. Customer Experience translates into real benefits for companies and their Clients!
First of all, we want YourCX brand to be associated positively and to be trusted by the respondents, hence we make great efforts to meet all security requirements, including legal and technical requirements related to the protection of personal data.