Know and understand the customers visiting your digital channels

Depending on the research goal, the action and method of calling the survey should be adjusted accordingly to maximize the effectiveness of the survey. In order to get the customer's opinion after the purchase cycle, embedding a questionnaire in an email will work perfectly, while in order to ask users leaving the site or abandoning the purchase process it will be best to use an automatically triggered survey. For example, a widget, an automatic survey, with an invitation, a survey pulling out from the side or corner of the page, a survey embedded in the page.

We integrate research with our own analytics, so we calculate the impact of responses on conversion and revenue sensitivity. If you need to determine ROI for CX activities, if you want to know the impact of specific issues on sales per visit or deferred sales, you can do it very easily. The finished solution will quickly show the relationship between quality indicators and business KPIs.