Online - websites, mobile apps - YourCX

Know and understand the customers visiting your digital channels

Dedicated research on service performance

Dedicated research on every aspect of the site's operation

Dedicated surveys on every aspect of the websiteDedicated surveys at every digital touchpoint with the brand allow the collection of customer feedback. The company gains information ranging from those related to reasons for purchase abandonment through emerging errors on a website or in a given app to those related to routine user behavior. It's useful to know how customers use each digital channel, what needs to be improved and what particularly suits customers in order to maximize usability and profit from each area.

Precise targeting based on behavior or any parameters

In order to create effective surveys that produce relevant and actionable information, you need to make sure that the survey is targeting the right audience. The YourCX platform automatically collects a range of contextual data, including device and browser, and any parameters such as category names, customer type, login status can be passed in. This allows you to precisely target the groups you want to survey.

Enhanced display methods

Depending on the research goal, the action and method of calling the survey should be adjusted accordingly to maximize the effectiveness of the survey. In order to get the customer's opinion after the purchase cycle, embedding a questionnaire in an email will work perfectly, while in order to ask users leaving the site or abandoning the purchase process it will be best to use an automatically triggered survey. For example, a widget, an automatic survey, with an invitation, a survey pulling out from the side or corner of the page, a survey embedded in the page.

Dedicated solutions for the most common scenarios

Benefit from the rich experience of the research implemented so far. The most common research use cases are possible to implement quickly. However, if you need something non-standard and unique, such a study can certainly be implemented as well. For example: UX research, reasons for leaving the site, abandonment of the purchase process, post-purchase research, bug reporting.

Fully customizable appearance to match your research with your corporate identity

A fully personalized study also includes a visual layer - from custom fonts through corporate colors, and actually any element designed. Full control of the study allows you to change the appearance as well as even the operation of any element.

Impact of experience and problems on conversion

We integrate research with our own analytics, so we calculate the impact of responses on conversion and revenue sensitivity. If you need to determine ROI for CX activities, if you want to know the impact of specific issues on sales per visit or deferred sales, you can do it very easily. The finished solution will quickly show the relationship between quality indicators and business KPIs.

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Imię i nazwisko
Firma, Stanowisko
Imię i nazwisko
Firma, Stanowisko

Przykładowa strona

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Id quis id turpis nibh integer lectus porttitor posuere. Vitae eu elementum vitae, duis at gravida suscipit quam sodales. Ullamcorper sollicitudin id sed tristique nec purus facilisi purus. Tristique ut at sed mauris et mattis ultricies. Consequat elit libero, massa ut augue a morbi. Enim volutpat, pellentesque velit augue tincidunt sed nisl. Tempus non rutrum pulvinar eros, integer pharetra arcu consequat. Egestas convallis aenean cras.

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