Understanding customers at every stage of the journ
Each customer is different, each has a different goal, need, and is at a different stage of finding a solution to their problem. The YourCX platform will allow you to reach each customer with a survey tailored to the customer's context, so you can fully understand your customers' needs.
Build a complete picture of satisfaction and behavior by combining data from multiple sources
Knowledge about customers is not only survey declarations, but also information about their behavior and habits. By combining data from multiple surveys, automatically collected technical data in the background, events from the website and mobile application, it is possible to present a complete picture of customer satisfaction.
Analysis of the impact of experience on business indicators
The goal of Customer Experience projects is to improve the customer experience. However, changes in processes and customer service should ultimately translate into improved business metrics. The YourCX platform makes it easy to determine the impact of experience and survey results on revenue and calculate CX ROI.
Analysis of respondents' behavior and the impact of needs and problems on behavior
We integrate research with our own analytics, so we calculate the impact of responses on conversion and revenue sensitivity. If you need to determine ROI for CX activities, if you want to know the impact of specific issues on sales per visit or deferred sales, you can do it very easily. The finished solution will quickly show the relationship between quality indicators and business KPIs.
