Research platform
Sources of information
Online - websites, mobile apps
Social - opinions and reviews
Surveys - results from direct research
Digital analytics - research and website behavior
Retail - stationary stores
Data analysis
Full data management
Open-ended questions analysis
Flow and path analysis
Complete respondent profiles
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For whom
CX Specialists
Researchers
Digital Managers
Retail Managers
Customer Service Specialists
Problems / Issues
The impact of experience on business
NPS and what affects it
Stationary store rating against the background of competition
Abandoning the buying process
Problems in mobile apps
How to improve the effectiveness of research
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Conducting research
Conducting research
Wszystkie posty
Conducting research
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CX research
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YourCX platform
Conducting research
Mystery Shopper – When Should You Use It and Why?
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Conducting research
The Power of SMS Surveys: Engaging Customers with Quick Feedback
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Conducting research
Collect feedback and connect with customers through mobile app surveys
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Conducting research
When Good Survey Isn’t Good Enough
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Conducting research
7 common errors in the research process
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Conducting research
Employee Engagement Survey: How to Ask Questions to Get Honest Answers?
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Conducting research
How to Measure Customer Service
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Conducting research
Effective Strategies to Increase Survey Participation
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Conducting research
Think you’re sending too many surveys? How to avoid survey fatigue
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