by admin | Jun 6, 2019 | Blog EN
The Omnichannel 2019 survey has launched. Our respondents are asked about their shopping habits and preferences. Comparison with last year’s edition will allow us to capture the scale of recent changes in consumer behaviors and requirements. The aim of the...
by admin | Mar 20, 2019 | Blog EN
The Omnichannel 2018 report “House and Garden” concerns consumer relationships with companies selling a range of products related to DIY equipment, renovation, and construction. We checked how experiences and shopping habits are shaped. Construction tools,...
by admin | Mar 4, 2019 | Blog EN, Omnichannel
As part of the Omnichannel 2018 survey, we asked Internet users about their preferred methods of contact with the online store in case of problems before, during or after the purchase. What is the most popular way of establishing communication with the online store?...
by admin | Feb 21, 2019 | Blog EN, Customer Experience
In 2018, we collected 2,256,195 completed questionnaires from various Customer Journey steps. From websites and mobile applications to delivery processes and contact with the Customer Service. Respondents shared with us their opinions and impressions on various...
by admin | Dec 4, 2018 | Blog EN, Omnichannel
The fashion industry is a business worth over 2.5 trillion dollars a year on the world scale and is still accelerating. We also keep hearing about the successes of Polish clothing companies in foreign markets. What’s next? Experts predict that the growth...
by admin | Oct 16, 2018 | Blog EN, Omnichannel
The Omnichannel 2018 survey includes eight market segments, 50,000 completed surveys and a difficult to quantify the number of correlations, trends, and observations. The obtained data help us to better understand the behavior of modern consumers, both in the context...
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